Terms & Conditions
Our standard vehicle rental terms and conditions apply to all vehicles rented from Struans, in addition please see below for the additional terms and conditions that apply to motorhomes. Please not that we strongly advise taking out travel insurance to cover for event of cancellation.
1. YOUR CONTRACT WITH US
The Hire Contract is between the hirer (hereafter “you”) and Struan Motors Limited (hereafter “us” or “we”). Please read this agreement carefully. If there is anything you do not understand please do not hesitate to contact us for clarification.
2. BOOKING CONFIRMATION, CHARGES AND PAYMENT
You must pay the standard booking / security deposit of £100 to confirm the booking. By paying this deposit you are accepting these terms and conditions and a binding contract for the hire will come into existence. A booking confirmation will be sent to you reflecting the rental period and the rental charge. It is your responsibility to notify us if you do not receive this confirmation within 72 hours of paying your deposit.
Your full rental payment is payable six weeks prior to the start date of your hire, or immediately if you book less than six weeks in advance. Failure to make full payment on the date due may result in your booking being cancelled. In this event your initial deposit will be non-refundable. In entering this agreement you accept (a) to pay all charges due in accordance with the terms and conditions of hire and (b) that we are entitled to charge any credit or debit card used by you during the hire transaction for payment of any such outstanding charges.
It is strongly advised that you take out insurance against any unavoidable cancellation. All cancellations must be notified in writing to us, but please call immediately to inform us as this will improve the chances of rehiring the motorhome. If notification is received more than six weeks before the start of the rental you will be refunded in full less an administration charge of £100. If notification is received less than six weeks before the start of the rental, all monies paid are non-refundable and you will still be liable for any amount still due. However, we will attempt to rehire the motorhome and if able to do so, you will be refunded up to a maximum of your total hire (less an administration charge of £250) subject to the amount we are able to rehire the motorhome for.
Should your booking need to be cancelled by us due to advice or instructions by government then a full refund will be given, or the option to re-book for a later date. In this instance we take no liability for any other costs relating to your planned holiday.
4. INSURANCE PROVISIONS
Included in the price of hire is full comprehensive insurance, covering the motorhome and its equipment. The insurance is only valid for the driver(s) stated on the rental agreement and for the period of the hire from the specified collection date and time to the specified date and time of return. It is the responsibility of any driver to inform us of any endorsements / accidents in the last 6 years or still stated on their licence plus any medical conditions or restrictions that may affect their acceptance for insurance. Failure to adhere to all of the above may invalidate the vehicle insurance and constitute a traffic offence under the Road Traffic Act causing the driver to be liable to prosecution. Should the insurance policy become invalidated for any reason, we will hold you responsible for all damage to the vehicle, third party property damage and injuries, and any other related liabilities incurred (including fines). You will be liable for all cost and expenses incurred for speeding, parking fines, congestion charges, or any other offences committed against the Road Traffic Act or other traffic regulations, and you agree to indemnify the company from any liability.
All drivers must be aged between 25 and 80 and have held a full licence for at least 1 year. All drivers must be present at the time of collection and produce a full clean driving licence (endorsements are acceptable at our discretion). In the case of a UK card licence, in addition to presenting the card, all drivers must also supply a licence check code obtained through the government “View Driving Licence” website www.gov.uk/view-driving-licence. Visitors from outside the UK must produce a valid domestic driving licence or international driving licence as well as a passport. In addition to these licence requirements, one other form of identity, such as a utility bill or bank statement dated within the last 3 months, is required. The standard rental cost includes insurance for one driver. Additional drivers may be added on payment of an additional charge.
Endorsements are acceptable at Struan Motors Ltd's discretion. It is the hirer's responsibility to inform us of any licence endorsements/bans/accidents in the last 6 years or still stated on their licence plus any medical conditions or restrictions that may effect their acceptance for insurance. Drivers aged 25-76 must get prior approval from our insurance company company if they have more than 2 convictions/ more than 6 points/ any of the following conviction codes on their licence : AC-BA-CD-DD-DR-IN-MS-UT. Any driver who has been disaqualified must have had their licence back for at least 4 years. In addition drivers aged 76-80 can only be insured if they have a maximum of one minor offence in the last 2 years. Insurance company approval can only be obtained Monday-Friday (excl bank holidays) 09.00-17.00 and can take a few hours.
5. INSURANCE EXCESS REDUCTION
Your liability shall not exceed £1000 for each and every accident. This excess may be reduced to £250 by payment of an Excess Reduction Fee which must be paid for the whole rental period prior to the rental commencing. Evidence of this purchase must be stated in the Insurance Declaration of the vehicle rental agreement, to be signed by you. Damage to the interior, windscreen, tyres and road wheels are not covered by the insurance and are your full responsibility.
6. SECURITY DEPOSIT
When collecting a vehicle, a security deposit, equivalent to the insurance excess, is payable. It may be paid in cash or by credit / debit card and is to cover the hirer’s liability in the event of an accident or any other applicable charges stated in these terms and conditions. In the event of any charges becoming payable, these will be deducted from the deposit and a refund given for any remaining balance (in line with section 12).
7. MILEAGE RESTRICTION
An allowance of 150 miles (250 kilometres) per day is included in the rental charge. Excess mileage above this is charged at the end of the rental at the rate of 15p per mile.
8. COLLECTION AND RETURN TIMES
Unless otherwise agreed in writing, the motorhome will be available at our collection point in Crieff Road, Perth on the day of collection at an agreed time between 2.00pm and 4.00pm and must be delivered back to the same location by 10.00am on the last day of hire. Arriving late for a collection after 4.00pm will incur a £25 out of hours fee. Unauthorised late returns will be charged at the rate of £25 per hour for each hour or part thereof that the motorhome is returned late plus any transport or other costs incurred by us in ensuring its safe return.
9. FUEL, GAS AND DAILY MAINTENANCE
You must ensure that you use the correct fuel - all our motorhomes are diesel and you are responsible for the charges in rectifying a vehicle that has been mis-fueled. Fuel is at your expense and you must return the motorhome with a similar amount of fuel as was present when collected with any shortfall being estimated and charged at the current rate plus an additional service charge. A full gas cylinder will be supplied with the motorhome. If gas needs replenished during the hire, you are responsible for the cost of refilling any empty cylinders. It is your responsibility to check basic maintenance items such as oil / water / tyre inflation levels on a daily basis and, if necessary, to take appropriate actions to avoid unnecessary damage to the vehicle.
10. EVENTS BEYOND OUR CONTROL
Unfortunately, events beyond our control (i.e. events which we could not, even with due care, foresee or avoid) could possibly affect motorhome availability. We cannot accept responsibility or pay compensation, costs or expenses where the performance of your contract with us is prevented or affected or you otherwise suffer any loss or damage as a result of events beyond our control. However, if you are unable to commence your rental as a result of such events, we will offer you the choice of an alternative motorhome or, if no suitable replacement is available, provide a full refund of all monies received for your booking, without further liability.
11. BREAKDOWNS AND REPAIRS
Despite regular quality control checks, occasional problems can still arise with the vehicles. In the event of an accident, break-down or technical difficulties (including problems with tyres), you must inform the rental department immediately on the helpline number provided (leaving a voice or text message if unable to connect or out-with normal business hours). In the event of an accident, the police must be contacted and the rental department must be informed as soon as possible. Third party demands are not to be agreed to and the police report must include the name and address of the people involved as well as any witnesses, along with all vehicle registration details. Even in the case of minor damage you are required to provide a detailed written report to our rental department outlining the circumstances of the accident. (Full details of what to do in the event of a breakdown or accident are included in the motorhome information pack.)
Note: If you do not inform our rental department immediately about the need for a repair and if we are not given the opportunity to help find a solution, no compensation will be provided. If you inform our rental department about any vehicle problems after the vehicle has been returned, but without having informed them during the rental period no insurance cover or compensation will be provided.
Small repairs up to £50 (cumulative) can be carried out without prior notification of the rental department and will be reimbursed at vehicle drop-off time. For repairs that will cost more than £50 you are required to inform the rental department before repairs take place in order to obtain their approval to proceed (otherwise no repairs will be reimbursed). Repairs can only be reimbursed upon presentation of a receipt.
If the vehicle is out of action due to a mechanical breakdown* (not an accident) for longer than 12 hours, through no fault of yourself, our responsibility is limited to refunding the daily rental rate or portion thereof covering the period from when the fault was initially notified to us until a repair has been completed.
*Mechanical breakdown: We do not provide compensation for damage or problems with the following items: radio/CD player, TV, microwave, air conditioning, fridge, all appliances such as the oven, water pump, shower and toilet, generator, automatic steps, cruise control and GPS.
12. ADDITIONAL RESPONSIBILITIES
You must look after the vehicle and its contents (including any keys) and ensure that it is always locked and all security devices supplied are activated when you are not inside. You must always protect the vehicle from bad weather which may cause damage. You are responsible for any damage to the vehicle caused by hitting low level objects such as bridges or low branches. We shall not be liable for loss or damage to any property left, stored or transported by the hirer or any other person in the vehicle during the period of the rental. You agree to hold us harmless from and indemnify us against all claims based upon or arising out of such damage.
You must not sell, rent, dispose of, or give anyone any legal rights over the vehicle or any of its parts or contents. You must not allow anyone to work on the vehicle without our permission (subject to the terms contained within point 10 above regarding minor (<£50) repairs.
13. RETURN OF SECURITY DEPOSIT
The security deposit will normally be returned to you within 3 working days after the end of the hire period provided the motorhome is returned to us in a satisfactory condition and at the location and date and time agreed. Satisfactory condition includes clean, undamaged, with all tools, accessories and equipment in the same condition as when collected and having being operated in a reasonable manner (see “Motorhome Use”).
Cleaning charges which may be deducted from the security deposit include:
- Fridge / Freezer not clean £25
- Cooker hob or grill not clean £25
- Shower / Toilet Compartment not clean £50
- Toilet cassette not emptied and cleaned £100
- Mattress stains requiring deep clean £50
- Interior excessively dirty £25 - £100
In the event that charges, including damage repair and replacement, exceed the level of security deposit paid, you will be charged any additional sum to cover this excess and that sum will be due immediately at the end of the hire.
In order that we may offer our motorhomes allergen free, we are only able to accept pets in specifically designated “pet friendly” motorhomes. Should you wish to bring a pet, you must state at the time of booking that you require a Pet Friendly motorhome. Any evidence of a pet having been in any other vehicle will incur an additional cleaning charge of £150.
It is illegal to smoke or allow smoking in a hired vehicle in the UK (even with the windows open). Any infringement will incur a charge of £100 and leave you liable to prosecution and a fine of up to £1000.
16. BED LINEN AND TOWELS
Bed linen and towels are not provided with the motorhome as standard. If you require these items please enquire about availability and charges.
17. MOTORHOME USE
The motorhome must not be used:
- for hire or reward
- for any illegal purpose
- to propel or tow any other vehicle or trailer
- for racing, pace-making, reliability / speed testing or driver tuition
- by any person under the influence of alcohol or drugs
- to carry a greater number of passengers or baggage than recommended by the motorhome manufacturer
- on any unsealed or unauthorised roads, in forbidden or restricted areas or on beaches or in salt water
- outside Scotland, England and Wales unless you have declared this and paid any relevant insurance charge (and, in this event, it must not be used outside Europe)
18. STORAGE OF HIRER’S OWN VEHICLE
Parking is available free of charge to you for the duration of the hire period at the vehicle owner’s own risk.
19. ENDING THE AGREEMENT
We will end this agreement immediately and repossess the vehicle if we find out that your belongings have been taken away from you to pay off your debts, or a receiving order has been made against you. We will also end this agreement and repossess the vehicle if you do not meet any of the conditions of this agreement or have obtained the vehicle through fraud or misrepresentation, or the vehicle appears to be abandoned.
If you are a company, we will also end this agreement immediately and repossess the vehicle if you go into liquidation or you call a meeting of creditors.
If we end this agreement it will not affect our right to receive any money we are owed under the conditions of this agreement.
20. CHANGES IN TERMS AND CONDITIONS
We reserve the right to alter the rates and conditions at any time. We also reserve the right to refuse or cancel hire to any person without warning or explanation. Additions to or alterations of the terms of this agreement shall be null and void unless agreed upon in writing by all concerned parties.
21. GOVERNING LAW
This Agreement is covered by the laws of Scotland. Any dispute may be settled in the courts of that country.