We are committed to ensuring that we manage your personal data professionally and in compliance with all applicable data protection laws including GDPR. Part of this commitment is to ensure that there is transparency about how we process personal data. This policy includes an explanation of :
What data we are processing;
Why we are processing it, and what we are doing with it;
Whether we share it with anyone else;
Whether we will transfer it outside the United Kingdom;
How we keep your data safe; and
Our company name is Struan Motors Limited, and our registered office is at Crieff Road, Perth, PH1 2SJ. In our policy we have referred to Struan Motors Limited as: we, us, our or Struans.
Struans is an authorised retailer for: Mazda, Peugeot, Toyota. A full list of our retail locations is available on our website: www.struans.co.uk
For any queries concerning your data and this policy, please contact the Marketing Department at the above address, by email at email@example.com or by telephone on 01738 445566.
Your Personal Data
We process your personal data if we understand that you may be interested in purchasing our products or services. In this section we provide more detailed information about how we will manage your personal data.
What data do we hold about you and how have we obtained this?
We will obtain information about you when you enquire about our products or services. Typically, the information that we obtain will be your contact details and payment information. If you choose to buy finance or insurance products from us or from other companies that partner with us, we will need more detailed information including, in some cases, identity and personal finance information.
Our telephone calls may be recorded for training purposes and may also be used to verify any comments that were made during any conversation.
We have CCTV in operation at some out our sites for security purposes. It is therefore possible that images of you will be recorded when visiting our sites.
Sometimes you will have sent your information directly to us, but you may have provided your information to a third party who, in turn, has provided the information to us.
Your data that we process with your consent?
Where you have consented, we:
May provide you with marketing information about our products and services or the products and services of our selected partners;
Will keep you informed of events that we think will be of interest to you
Will contact you for market research and satisfaction surveys
Your data that we process to comply with our contract
Where we are required to do so to perform our contract with you, we may process information for completing warranty work or other after-sales obligations including the provision of breakdown and recovery services.
Your data that we process in your vital interests.
Where it is in your vital interests, we may use your information to organise and notify you about safety and product recall notices.
Your data that we process to comply with our legal obligations
We may process your information to comply with legal obligations including assisting HMRC, the Police, Driver and Vehicle Licencing Agency and the Financial Conduct Authority.
Your data that we process to pursue or legitimate interests
We may process your information to allow us to pursue our legitimate interests including for:
Analysing our performance to further improve our customer services;
Training and to administer our websites;
The prevention of fraud or other criminal acts;
Undertaking credit checks for finance;
The purpose of corporate restructure or reorganisation or sale of our business or assets;
Enforcing our legal rights or to defend legal proceedings and for general administration purposes;
Contacting you about contractual changes;
Contacting you by post, phone, text or email for service, maintenance and MOT reminders;
If you have purchased goods or services from us or from our selected partners, we will keep the data relating to that purchase (e.g. order forms and invoices and related correspondence) for 6 years from the date of contract;
Voice recordings of telephone calls and CCTV images shall be kept or up to 1 year;
If you have requested that we do not send you marketing information, we will always retain sufficient information to ensure that we remember to comply with your request;
Will we share your personal data with any third parties?
We may share your data with the relevant manufacturer of the product that you have purchased or expressed an interest in purchasing and other companies within our group;
We may disclose your information to our third-party service providers for the purposes of providing services to or directly to you on our behalf e.g. advertising agencies or administrative service providers. When we use third party service providers, we only disclose to them any personal information that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions;
If we sell all or part of our business to a third party, we may transfer your information to that party to ensure that it can continue to provide information that you have requested or for the other purposes that we have noted above;
We may transfer your data to government or other official bodies for the purpose of complying with legal obligations, for enforcing our rights, or for the prevention or detection of crime;
If we transfer your information outside of the UK in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected. These measures include imposing contractual obligations on the recipient of your personal information, ensuring that the recipients are subscribed to “international frameworks” that aim to ensure adequate protection. Please contact us if you would like more information about the protections that we put in place.
If you use our service whilst you are outside the UK, your information may be transferred outside the UK to provide you with those services.
How long do we keep your data?
The periods stated may be extended is we are required by law to keep your data for a longer period.
You can find out more about the Cookies we use in our Cookies Policy available on the home page of our website;
You can set your browser not to accept cookies, however some of our website features may not function as a result;
For more information about cookies generally and how to disable them you can visit: www.allaboutcookies.org.
We have adopted appropriate technical and organisational measures to protect the personal data we collect and use having regard to the state of the art, the nature of the data stored and the risks to which the data is exposed to human action or the physical or natural environment. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database.
The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorised access.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Links to other websites
Your right to access data
We always aim to be as open as we can and allow people access to their personal information. Where we hold your personal data, you can make a ‘subject access request’ to us and we will provide you with:
A description of it;
An explanation of why we are holding it;
Information about who it could be disclosed to; and
A copy of the information in an intelligible form – unless an exception to the disclosure requirements is applicable.
If you would like to make a ‘subject access request’ please make it in writing by email to firstname.lastname@example.org or by post to our Marketing Department, Struan Motors Limited, Crieff Road, Perth, PH1 2SJ and mark it clearly as ‘Subject Access Request’
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
Unless you agree a different time, we will complete your subject access request within one month.
Right to stop marketing communications
You always have the right to stop marketing communications. We will usually include an unsubscribe button in any marketing emails. If you do wish to unsubscribe, please just click the unsubscribe button and we will promptly action that request. You can update your marketing preferences by contacting us at any time.
Right to be forgotten
If we hold personal data about you, but it is no longer necessary for the purpose that it was collected and cannot otherwise be justified – you have the right to request that we delete the data.
Right to restrict data
If we hold personal data about you and you believe it is inaccurate you have the right to request us to restrict the data until it is verified. You also have the right to request that the data is restricted where you have a right to it being deleted but would prefer that it is restricted.
Transferring your personal data
Where we reply on your consent as the legal basis for processing your personal information or need to process it in connection with your contract, you may ask us to provide you with a copy of that information in a structured data file. We will provide this to you electronically in a structured, commonly used and machine-readable form, such as a CSV file.
You can ask us to send your personal information directly to another service provider, and we will do so if this is technically possible. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information.
Right to complain
You always have the right to complain to the personal data regulator, the ICO.
This policy was last updated 15th May 2018
Providing information to us
If you are under 16 please do not provide us with any personal information unless you have the permission of your parent or guardian to do so.
You are responsible for informing us of any change in your details, such as your address. You have a right to ask us to correct any inaccuracies in the information we hold about you.
You have a right to ask what information we hold about you.
Telephone calls to us may be recorded and/or monitored for training purposes.